Right to be treated with respect and dignity in a safe and clean environment
Right to be addressed by your proper name and to be informed about the names of doctors, nurses and healthcare team members involved in your care
Right to privacy and confidentiality in discussions, examinations and treatments
Right to clear and understandable explanation of expected outcomes and to participate in your pain management plan
Right for protection from physical abuse and neglect
Right to clarify all your doubts before signing the informed consent form
Right to request for a second opinion and change of doctor
Right to information on patient conduct and responsibilities; services available at hospital, provision for after hours and emergency care, fees for services, payment policies etc.
Right to make suggestions and express grievances, receive a personal response to same if so requested, and to have continued access to care without intimidation, threat, coercion, discrimination and other retaliatory action
Right to know the expected cost of treatment
Right to access your health records in confidentiality for your personal information
Patients’ Responsibilities
To provide accurate and complete information about medical complaints, past illness, hospitalization, medications, pain and other matters related to their health
To follow the treatment plan recommended by those responsible for their care
To be responsible for their action if they refuse, treatment or do not follow the healthcare team’s instructions
To see that bills are paid as promptly as possible, following hospital rules and regulations
To be considerate of the rights of other patients and other personnel
To understand the fire plan of his floor at the time of admission with sister-in-charge