Terms and Conditions - Book an Appointment

THESE WEBSITE TERMS AND CONDITIONS ("TERMS") GOVERN THE USE OF THIS WEBSITE www.actioncancerhospital.com or www.actioncancerhospital.com/make-an-appointment

Of Action Cancer Hospital.THIS WEBSITE IS OWNED AND GOVERNED BY ACTION CANCER HOSPITAL(A unit of Manav Sevarth Trust).



  • Applicability: These website terms and condition are applicable to all transactions including online appointment booking, bill payments, advance payment against services and/or any other transactions through this website or through its hyperlink(s) and authorized third party websites.
  • Information provided by you:
    • We require you to provide us with certain information about yourself when you use the Online Transactions. This information shall include patient’s details and card holder’s name in case of online payment facility. We may also use this information to ensure that the bill payment process is carried out accurately and efficiently.
    • You agree to ensure that any information provided by you shall be complete and accurate. You shall not at any time provide us with information which is false, inaccurate, misleading, obsolete or deceptive. If the information is found false/ deceptive/inaccurate/misleading, Action Cancer Hospital holds right to cancel the appointment/ transaction and refund/stop the payment.
    • All information provided by you should be true, complete and accurate but not misleading or deceptive;
    • To receive the confirmation alert of the appointment booking, kindly provide your correct contact number. By providing the said information, you hereby authorise Action Cancer Hospital to contact you via, telephonic calls, SMS in respect of the appointments booked by you and for providing the information about the services provided by Action Cancer Hospital, to you.
    • The consultation time provided is indicative and actual consultation time may vary.
    • Appointment booking is only for consultation and for follow up consultation.
    • A registration charge of Rs. 300 will be applicable for new patients. Registration amount will not be refunded under any circumstances.
    • Any changes or cancellation in the appointment should be done by calling the hospital number provided or SMS.
    • The appointment slot will be released in case of late arrival of the patient and the patient will be treated as a walk-in patient and consultation should be subject to availability of time with the respective doctor.
    • Complete details of ‘New’ patient should be filled accurately and we may also use this information for data analysis and marketing purposes. By accepting these Terms, you expressly permit Action Cancer Hospital to use the data provided by you for the said purpose.
    • We track the Internet address of the domains from which people visit us for trend analysis.
    • We may use the Internet address to identify any fraudulent transaction.
    • If you do not wish to provide us with the required information, kindly click on exit button to exit the appointment booking application.
  • Hyperlinks and third party websites This Website provides links to other sites by allowing the user to leave this WebSite to access website of Developer of their website (a "Hyper-Link Site") or third party websites for the users’ convenience. Hyper-Link Sites and third party sites may contain rules, regulations, privacy and other provisions which may be markedly different from the provisions provided on the WebSite. Access to Hyper-Link Sites or third party websites or any other internet sites linked to the Website is at the user's own risk. Action Cancer Hospital is not responsible for the content or accuracy or correctness of such information and provisions and specifically disclaims any and all related liability. Access to a Hyper-Link Site does not imply any direct or indirect endorsement by Action Cancer Hospital of the Hyper-Linked Site or products and services offered therein. All the transactions on such Hyper-Link Sites shall be governed by the terms & conditions of usage of the respective Hyper Link Site.


All information available on this WebSite, (the “Information”) is provided on the condition that the user will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision or any loss or damage in reliance hereof.

The Information does not constitute an invitation or recommendation to take medical services from Action Cancer Hospital nor is such Information,a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. Action Cancer Hospital urges the users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.

All information on the site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. In no event shall Action Cancer Hospital be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyperHyper-link Link site Site and any third party are subject to the terms and conditions of the legal notices contained therein.


Action Cancer Hospital operates and controls this WebSite from India and makes no representations that the Information is appropriate for use in any other location across the globe. Information published in this WebSite may contain references to products and services which are available in India and not available in your country. Such references do not imply that Action Cancer Hospital intends to make available such products or services in your country. Users are urged to consult Action Cancer Hospital officials for information regarding the products and services available to you.


The contents of this WebSite are protected by applicable intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this WebSite is prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the WebSite are the property of Action Cancer Hospital or have been licensed to Innovative Solution Technologies and ISOL Group by the relevant owners for use on this WebSite. Nothing on this WebSite should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of Action Cancer Hospital.

You may use, display, and print copies of the Information only on your personal computer only for your personal non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the WebSite for commercial or public purposes, in contravention of the above permitted use.


The information available on the site WebSite could include inaccuracies or typographic errors. Action Cancer Hospital specifically disclaims any liability for such inaccuracies or errors. Action Cancer Hospital does not warrant or represent that the information on the website is complete or up-to-date, and assumes no obligation to update the website. Action Cancer Hospital may change the information on the website at any time without notice or may make improvements or changes to the website at any time.

You agree and undertake that Action Cancer Hospital, its affiliates and any of their respective officers,Trustees,Board Members,directors,employees,or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this WebSite website or a Hyper-link Site or a third party site, or with delay or inability to use the website or a Hyper-link Site, even if Action Cancer Hospital is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labor problems or any force majeure. Action Cancer Hospital cannot and does not guarantee continuous, uninterrupted or secure access to the website.

You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. Action Cancer Hospital shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. Action Cancer Hospital shall not be responsible for the same.

Action Cancer Hospital shall not be responsible for any such failed transaction, where the bank account of the user of the WebSite is debited for the transaction amount and the transaction is not completed, for any reason whatsoever. Such user should connect with his/her banker for any such failed transactions and the user of WebSite absolves Action Cancer Hospital of any liability, whatsoever, on this account.


  • Action Cancer Hospital may use "Cookies" for storing visitor preferences, profiling visitors and tracking visitor behavior on this WebSite. Cookies are small data files that a WebSite stores on computer. By visiting this WebSite you acknowledge, accept and expressly authorize Action Cancer Hospital for the placement of Cookies on your computer.
  • Action Cancer Hospital shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.
  • All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. However, Action Cancer Hospital reserves the right to perform statistical analyse on your personal data and information. For details on the confidentially and privacy policy refer to the Online Privacy Statement. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, Action Cancer Hospital shall be entitled to share the same on receipt of a written notice in this regard.
  • Certain services on the WebSite may require authentication procedures and enable you to access such services by using a user ID and password. Action Cancer Hospital shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, Action Cancer Hospital may, at its discretion, require you to adopt such other means of authentication.
  • You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

Gateway Security

  • We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.
  • We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.
  • You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.
  • You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.
  • Action Cancer Hospital may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the website. You should regularly review the Terms & Conditions on the website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


When Action Cancer Hospital receives a transaction instruction from you in respect of any services or products on the WebSite, through appropriate mode, Action Cancer Hospital will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. Action Cancer Hospital shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Payment Gateway & Methods:

  • Action Cancer Hospital online payments are redirected to the service provider for processing and then return back to our site.
  • Accepted Credit Cards We currently accept the use of the following credit cards for payment through our Online Payment Facility:
    • Visa.
    • MasterCard
    • Maestro
    • Amex
  • Select Debit Cards
  • Net Banking
    • On clicking "Make Payment", your payment will be processed and on successful completion of the transaction, invoice will be generated.
    • We do not consider that a payment has been made until a transaction number is issued. If you do not receive a transaction number, you should process your payment again or make your payment by another means.
    • If you do not receive a transaction number (in the form of a confirmation page ) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same from your bank or with the Customer Service Department whether or not your payment has been made. Only you may be aware of any problems that may occur during the payment process. Action Cancer Hospital will not be responsible for losses (monetary or otherwise).

Confirmation/ Evidence of Transaction:

  • Paid Appointments
  • SMS confirmation - Your booking and payment confirmation will be sent via SMS to the mobile number given by you at the time of booking. In respect of any transactions permitted by Action Cancer Hospital via its WebSite from time to time, Action Cancer Hospital 's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.


  • If you are unable to make your appointment time, Action Cancer Hospital may attempt to contact you, using the information provided at the time of booking. If Action Cancer Hospital is unable to reach you after its initial attempt, Action Cancer Hospital may entertain another walk in /next appointee patient.
Refund Process in case of booked Appointment
S.No Time Frame Remarks
1. When appointment time is more than or equal to 2 hours Appointment will be cancelled by patient and amount will be refunded. Also,patient has the option to reschedule his appointment as per availability.
2. When time is less than 0-2 hours from the appointment time Patient has to call at call centre and get the appointment rescheduled. No refund will be given.
3. Once Appointment time has passed No show. No refund/reschedule will be given to the patient.

Pricing and Other Errors

  • If the amount you pay for an appointment varies from the actual services charge because of change in price or you are able to book an appointment before the scheduled OPD date or you are able to book an appointment that was not supposed to have been released for booking then; Action Cancer Hospital will have the right to cancel that appointment and refund you the amount that you have paid. This will apply regardless of human error or a transactional malfunction of this web site.


Refund Process in case of booked Appointment
S.No Time Frame Remarks
1. When appointment time is more than or equal to 2 hours Appointment will be cancelled by patient and amount will be refunded. Patient can book the new appointment as per availability of the doctor.
2. When time is less than 0-2 hours from the appointment time Patient has to call at call centre and get the appointment rescheduled. No refund will be given.
3. Once Appointment time has passed No show. No refund/reschedule will be given to the patient.


  • For all online paid appointments for consultation, rescheduling such appointment can be done for the same physician in case of consultation.
  • Rescheduling of all online paid appointments can be done as per the process defined above in tabular form.


  • Cancellation by the Customer-
    • For any online paid appointments, where services were not availed at the appointed time despite invoices being generated against such online appointment booking. Cancellation process is as follows:-
Cancellation Process in case of booked Appointment
S.No Time Frame Remarks
1. When appointment time is more than or equal to 2 hours Appointment will be cancelled by patient and amount will be refunded. Patient can book the new appointment as per availability of the doctor.
2. When time is less than 0-2 hours from the appointment time Patient has to call at call centre and get the appointment rescheduled.No refund will be given.
3. Once Appointment time has passed No show. No refund/reschedule will be given to the patient.

Cancellation by Action Cancer Hospital - Occasionally, OPDs or appointments are canceled or postponed by the Doctor/ Action Cancer Hospital. Should this occur, we will attempt to contact you and refund the full amount.You may book new appointment as per your convenience or visit Action Cancer Hospital(https://www.actioncancerhospital.com)for new booking on the WebSite.

Refunds: Person needs to make a request for refund to Tele - coordinator, E mail id:[email protected], Contact Number: 9711255099 or Billing Department. Payment will be refunded in Bank Account for teleconsultation.

  • Tele coordinator / Billing department needs the following information to initiate the refund process:
    1. Patient Name
    2. CR Number
    3. Name of the Consultant
    4. Date of Telemedicine Consultation and Telemedicine Receipt
    5. Beneficiary Name and Address with ID proof.
    6. Beneficiary Bank Details
    7. Bank Name
    8. Bank Address
    9. Account Holder Name
    10. Account Number
    11. IFSC code / Swift Code / IBAN code

For international payment, following additional information is required:

  • Citizenship Number
  • Phone Number


  • If you are unable to make your appointment then you should cancel the appointment by calling Action Cancer Hospital’s call centre.
  • Cancellation through call centre is allowed for all the bookings 2 hours prior the appointment time.


  • Unauthorized use of any materials contained on this WebSite may violate the laws of intellectual property rights, the laws of privacy and publicity, and other applicable laws. You alone are responsible for your actions. As such, you shall indemnify and hold Action Cancer Hospital, its officers, directors, employees, affiliates, agents, and licensors harmless from and against any and all loss, costs, damages, liabilities, and expenses (including attorneys' fees) incurred in relation to, arising from any claim or demand (including third party claims or demand) for violation caused by your actions or access, or, misuse of your user ID and password during use of the WebSite or any non-compliance with the Terms hereof or any unauthorized use of, this WebSite by you or someone using your computer.
  • Action Cancer Hospital may change the Terms set out above from time to time. By browsing this WebSite you are accepting that you are bound by the current Terms and we urge you to check these each time you revisit the WebSite.
  • Action Cancer Hospital may change the format and Information of this WebSite at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information to be up to date. Users are deemed to be apprised of and bound by any changes to these Terms.
  • Action Cancer Hospital prohibits unauthorized hypertext links and caching to the WebSite and reserves the right to disable any unauthorized links, third party links and disclaims any responsibility for information available on any other internet sites linked to the WebSite without due authorization.
  • Action Cancer Hospital may suspend the operation of this WebSite for support or maintenance work, in order to update the Information or for any other reason.
  • By visiting this WebSite, you agree to permit Action Cancer Hospital to communicate with you, from time to time, about our products and services, unless you decide to unsubscribe from receipt of such communications by following instructions stated therein. This may involve interruption of or stoppage linked services.
  • Action Cancer Hospital shall not be liable if any transaction does not materialize or may not be completed or for any failure on its part to perform any of its obligations in respect of any products, policies or services, if the same is prevented, hindered or delayed by a Force Majeure Event. In such case its obligations shall be suspended for so long as the Force Majeure Event continues. For the purpose of this WebSite, a “Force Majeure Event” means any event due to any cause beyond the reasonable control of the Action Cancer Hospital, including without limitations, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, faults or failures in telecommunication, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, computer hacking, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, unauthorized access to computer data and storage devices, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, etc. Should this occur, we will attempt to contact you and refund the full amount.


Certain information on this WebSite may contain forward-looking statements, which are subject to risks and uncertainties. Users are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date on which they are made. The expressions "believe", "expect", "intend", "aim", "will" or similar expressions are intended to identify forward-looking statements. Action Cancer Hospital undertakes no obligation to update or revise any forward-looking statements.


All press releases and other materials contained on the WebSite are, to the best of Action Cancer Hospital’s knowledge, timely and accurate when issued. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such material beyond the date of issuance. Action Cancer Hospital has no responsibility to update any information contained in any such material. All viewers should carefully check the dates of issuance of the material contained in the WebSite.


Action Cancer Hospital reserves the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from or to a particular Internet address to the WebSite.


The use of this WebSite by any one is subject to its terms and conditions, applicable Indian laws and government notifications, rules, regulations and guidelines issued by the Insurance Regulatory and Development Authority and other regulatory, governmental, and/or statutory bodies. Users of this WebSite agree to submit to the exclusive jurisdiction of courts at the State of Delhi alone in respect hereof.